User of postal services is an addressee or sender of postal items.

Postal operator is obliged to perform postal services in a prescribed manner, whereas the minimum standards of quality are set by the Regulatory Agency for Electronic Communications and Postal Service. Rights of the users of postal services are defined in the Law on Postal Services, as well as by other national and international Acts governing the conditions of the provision of postal services.

Rights and obligations of the users and operators (only in Serbian).